Shipping policy

Last Updated: September 2026

At Lozazo, we work to make sure your order reaches you safely and as quickly as possible.

1. Shipping Within the UAE

We currently offer delivery across the United Arab Emirates.

Orders are typically delivered within:

2–5 business days

Delivery times may vary depending on your location, courier availability, weekends, public holidays, and unexpected delays.

2. Order Processing

Orders are usually processed and prepared for shipment within 1–2 business days.

Once your order has been shipped, you may receive a confirmation message with your tracking information, where available.

3. Shipping Fees

Shipping fees are calculated and displayed at checkout before you complete your purchase.

From time to time, Lozazo may offer free shipping promotions or special delivery offers. Any applicable offer will be clearly displayed on our website.

4. Delivery Address

Please make sure your delivery information is accurate and complete, including:

  • Full name
  • Mobile number
  • Emirate
  • Area
  • Building / Villa number
  • Apartment number, if applicable
  • Any useful delivery instructions

Lozazo is not responsible for delays caused by incorrect or incomplete delivery information provided by the customer.

5. Delivery Attempts

Our delivery partner may contact you by phone or WhatsApp to arrange delivery.

If the courier is unable to deliver your order because the customer is unavailable or cannot be reached, additional delivery attempts may be arranged.

Repeated failed delivery attempts may result in additional delivery charges or cancellation of the order.

6. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders within the UAE.

If COD is available, the applicable option and any associated charges will be shown at checkout.

Please ensure that the exact amount due is available when your order arrives.

7. Delayed Orders

While we do our best to meet the estimated delivery time, delays can occasionally occur due to:

  • Courier delays
  • Weather conditions
  • Public holidays
  • High order volumes
  • Incorrect or incomplete address information
  • Circumstances outside our control

If your order is significantly delayed, please contact us and we'll help you track it.

8. Lost or Damaged Shipments

If your package arrives visibly damaged, please contact us as soon as possible and provide photos of the package and the products.

If your order is confirmed as lost or damaged during delivery, Lozazo will work with the delivery partner to resolve the issue and, where applicable, arrange a replacement or refund in accordance with our Return & Refund Policy and applicable UAE law.

9. Contact Us

For shipping questions or assistance with your order:

Email: info@lozazo.com
WhatsApp: 0558204029

LOZAZO
Turning Love Into Everyday Care.

Â